I had my car in for an oil change and a tire rotation. That was handled smoothly. I have had somewhat of a rattling noise in my engine/transmission when the car is cold and I shift it into reverse. I left my car at your shop overnight so that it could cool down and your technician could see what he/she thought that noise might be when it was started and shifted into revise with a cold engine and transmission. Your technician started car after it had cooled down, did hear the noise but it only last for a few seconds and therefore was not able to trace it down. He/she did lift the car on the hoist and checked for missing or loose heat shields, A/C lines etc. that could cause the noise. No conditions that would cause the noise were identified. I appreciate the extent to which your technician went to se if he/she could locate the source of the noise. I also appreciate the detailed description of the investigation he/she performed that was provided on the service invoice. I will have to keep tabs on it and if it become more noticeable, bring it in again for another review. Thanks for your efforts.
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!