Overall I had an incredible experience. The Merit Chev team is awesome! From order to closing on the financing was a great experience! On the day of pickup I was in and out in less than a half an hour and on my way. Great customer service in all departments!
Easy to schedule appt online, good communication from dealership, very nice waiting area, fast service & they always offer useable coupons which helps me a great deal. I definitely recommend this dealership.
Wasn’t planning on purchasing a new vehicle, but while waiting for service to be performed on my truck I found a new one on the lot that I liked. I talked to Chad Dubois about it and he made what I thought was a fair offer on a trade in. He introduced me to Jerry Mathison who finished the sale and paperwork. After I bought the vehicle I had a problem with it the next day. I was very disappointed that I bought it until service advisor Jessica Whitney gave me a loaner vehicle and made sure my new vehicle was fixed right away. The work was done in a timely manner, and she made sure I was completely happy with the dealership.
Merit Chev is an honest top notch dealership. I have only received impeccable service from purchasing cars, service or ordering parts. Everyone is kind upfront and I always leave 210 percent satisfied. Thank you Merit Chev.
Brock my advisor was great as always. He listened to my concerns and pointed some things out that need to be addressed. He also informed me that he was leaving Merit. That was a big blow for me since he's been my advisor since purchasing my truck in 2014. I hope Merit realize what an asset he was.
I've dealt with numerous other GM service departments and Merit it by far the best one. Scott Forry is the service advisor I've most dealt with and he is the top of the top. It's hard to find a service dept that you can trust, this is one that you can.
Jerry Mathison is a wonderful salesman. He was friendly, knowledgeable, professional and serviceable. It was a joy to deal with him; he sold us the right car, a car within our budget, a car with a lot of safety features. Just what we needed. We admired his performance.
Staff were friendly and very accommodating. I had to get an oil change and brakes inspected. I was provided a ride home and even offered a ride to pick up my vehicle. Great service all the way around. Would definitely recommend to anyone.