Customer Reviews

The sales team worked closely with me to find the vehicle I wanted and to complete the purchase.

Na

Cashier was super rude

Prompt and professional service

The service department here always does a great job servicing my truck.

Your service writer Chuck Williams provided great counsel .Work was done on time.Merit Chevrolet does a great job ! Thank you

Easy to book an appointment, and all was done as promised.

At this time I don't have anything.

Very responsive with schedule

The truck was fixed, thank you took an extra day but I ONLY request was to let me know by a certain hour if the truck would stay another day, which I did get the call. Thank you.

Chuck was really helpful

Merit Chev is and has been our dealer of choice for 3 generations.

Love the service

I have always been very happy with the service from Merit Chev. The prices are the same or lower than what I would pay at one of the oil change chain stores. They were prompt, courteous and professional.

Brought in for a rough idling engine at startup. they replaced fuel injector and line. got truck back and the engine is doing the same thing again?

Quick in & out.

Ok

Excellent. Except I had to wait 1. 45 hours for the shuttle to come pick me up to go get my car.

I was surprised by the lack of knowledge about the vehicle I was interested in from my sales advisor. He was extremely enjoyable to be around though. Very positive. The process didn't seem well rehearsed. I was really taken back that I was offered to drive a vehicle that was not the one I intended to purchase and had to ask to test drive the one I wads the most interested in purchasing. The loan officer was patient and very knowledgeable and actually seemed to advocate for me after i proved that i wasn't an idiot. Although he kept telling me that he's been doing this for 33 years as to legitimize what he was doing and saying. I appreciate the experience but it came off overbearing and off-putting. I didn't love that my numbers were held to the very end...even after I said I was interested and wanted to move forward. No questions were asked about if I could pay cash or put a down payment into the deal. I definitely could've paid cash and I define had the means to put in a down-payment. The numbers were just worked without any insight from me. I didn't feel like I was a real part of the process. I also was told they work with 35 banks or something but when I brought up my local bank, he did say he was a lender for my bank and only then attempted to get my banks approval. I'm not sure I got the best deal on my financing. Accessories, extended warranty were other parts of the process that could've been talked about much earlier. I was confused by why these conversations and dosclosure of informstion were held to the very end of thr process given my wait time. The sales manager was ok. I didn't find him very professional however. I was shocked that nobody understood the chevy rewards program when I brought that up to buy accessories.....many of which I didn't purchase at the dealership as I intended. The coffee that was offered was disgusting and I am not a picky person.....ive had army coffee and hospital coffee for mist of my working career. This was the worst. I didn't really feel welcomed at the dealership. It felt dull. No energy. The greeter at the counter didn't even engage me. No tour was offered after I purchased so I could get to know the staff there and where things were located. I really feel like if I did my real estate sales this way....I wouldn't be in business very long. It's interesting this came this morning because I was just talking to my wife about this over my first cup of coffee.

Everything went as expected. My appointment started at the specified time and the work took as long as i expected. Very courteous people.