1247 Reviews Found
Confirmed Service Customer
Inquired about a tire rotation service while having my vehicle serviced for a lube, oil and filter. Told cost and I denied it as it was free from where I had purchased tires. Received a call that my vehicle required rear brakes with new rotors at a cost of $415.00. Authorized the repair. When I picked vehicle I inquired if the tires had been rotated since the rear tires were already removed, service rep indicated they were not. My Lexus dealer and Toyota dealer would have not only rotated at no cost, they would have rotated the tires after performing the brake service given I had initially inquired about it . Service representatives need to be more in tune and aware of customers needs and how to provide satisfactory service at basic level. This service interaction did not do this.
Andy L.
STILLWATER
Business Response
Hi Andy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (660) 202-1189 to discuss your concerns, as your satisfaction is of utmost importance to us. We love our customers, Merit Chevrolet
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Merit Chevrolet and we hope to see you again soon! Until the next time we meet, take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everything went well nice to get the service done
Robert V.
COTTAGE GROVE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very efficient. No surprises. Friendly, welcoming staff in the service area.
Mark T.
SAINT PAUL
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!
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Confirmed Service Customer
The person who did my service did not fill out the service tag completely did not check tires battery etc
John O.
WOODBURY
Business Response
Hi John, at our dealership we pride ourselves in straight forward, no-nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. Can you call us at (660) 202-1189 so we can get more information from you about what went wrong? We appreciate your patronage, Merit Chevrolet
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Confirmed Service Customer
Body shop work from an accident. Had to bring vehicle back for some issues.
Valentina M.
MAPLEWOOD
Business Response
Hi Valentina, we'd like a chance to understand what went wrong. Please reach out to us at (660) 202-1189 so we can work to make this right. We appreciate our customers, Merit Chevrolet
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Confirmed Service Customer
I have been there a few times since purchasing my car thru them. They are a good group of guys. The service is always good. I do wish the prices were lower but...
Ann K.
SAINT PAUL
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Merit Chevrolet accommodated my specific requests for minimizing personal contact and quickly completed the service needed.
Todd C.
OAKDALE
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Sales Customer
The sales personal that worked with me did an outstanding job. No issues , I felt like I was their main concern, they made sure they got me the best deal that they could. I will defiantly recommend Merit to anyone who is looking for a new vehicle
Thomas P.
OAKDALE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
They made it worth. I was first turned down for the current incentives but my sales person went above the call and called GM. They got me approves.
Donald H.
HUDSON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My new car started handling poorly and I just drove into the dealer since I was close. They helped me out and gave me a nice loaner car. It took almost one week to repair because the parts took a while, but they kept me updated. When the parts came in they quickly made the repairs and the my car now appears to be back to new.
Louis Z.
HUDSON
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Friendly staff! And they delivered my car to my house when the work was complete!
Jodi Y.
SAINT PAUL
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Took my truck in for service. Done on time and right.
Roger L.
WOODBURY
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Fast service, friendly and really take good care of your car.
Mary S.
WOODBURY
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everyone there has always been very professional, and helpful. When we bring our vehicles in for service, we are treated with respect and they are also very fast.
Jeffrey G.
WOODBURY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
No appointment, I was out within an hour. Great service!
Larry T.
WOODBURY
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Merit Chevrolet and we hope to see you again.
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Confirmed Service Customer
honest and straight forward staff in sales, service and cashier departments
Leslie W.
SAINT PAUL
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!